Policies

Payment Information

You can purchase from us assured that all transactions are processed with the highest level of security - NO card details are stored on our servers.

You can pay on our site via the following methods:

  • VISA
  • MASTERCARD
  • MOBILE MONEY; Vodafone Cash, AirtelTigo Money, MTN Mobile Money

Privacy Policy

What is done with your personal information?

User data collected help us to personalize our website according to each user’s wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected are for statistical purposes only and help us to:

  • Process orders
  • Deliver products and services
  • Process payments and communicate with you about your orders, products, services and promotional offers
  • Keep and update our database and your accounts with us
  • Propose a unique and targeted navigation experience

How Secure is Information About Me?

  • It is important for you to protect against unauthorized access to your password and to your computer.
  •  Be sure to sign off when finished using a shared computer. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 
     

Delivery Terms

  • We offer Free Delivery within Accra.
  • Delivery outside Accra Will come at a cost to the customer. (Contact Customer Service at info.ttphygiene.com for arrangements)
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Returns & Refund Policy

  • If you open delivery to find it is damaged or faulty, please notify us within 3 days of delivery, by email to sales@ttphygiene.com, enclosing photographic evidence wherever possible.  Damages and faults not notified within this time period can only be handled at our discretion.
  • We cannot accept return claims for damaged or faulty items after 3 days of delivery, in accordance with our statutory obligations.
  • Returns will be refunded/credited upon receipt of the goods to our Outlet.
  • Goods ordered and delivered specifically to the buyer's instruction, then subsequently returned or rejected for reasons other than faulty manufacture, may be subject to the supplier's discretion.
     

Installation terms

We offer free Installation within Accra. Ts &Cs apply.

  • Installation to be done within 24 hours.
  • Installation of Washroom Dispensers Outside Accra shall have the following Charges (Transportation Exclusive/Negotiable);
     
1-5 Dispensers  Ghc 60
6 Dispensers and Above   Ghc 10 Each

Ts &Cs: 
Weekdays only (Holidays not Inclusive)

Online Terms & Condition

All online transactions attract an instant 5% Discount on all Items Purchased.